The majority of successful senior managers do not closely follow the classical rational model of first clarifying goals, assessing the problem, formulating options, estimating likelihoods of success, making a decision, and only then taking action to implement the decision. Rather, in their day-by-day tactical maneuvers, these senior executives rely on what is vaguely termed "intuition" to manage anetwork of interrelated problems that require them to deal with ambiguity, inconsistency, novelty, and surprise; and to integrate action into the process of thinking.

Generations of writers on management have recognized that some practicing managers rely heavily on intuition. In general, however, such writers display a poor grasp of what intuition is. Some see it as the opposite of rationality; others view it as anexcuse for capriciousness.

Isenberg's ecent research on the cognitive processes of senior managers reveals that managers' intuition is neither of these. Rather, senior managers use intuition in at least five distinct ways. First, they intuitively sense when a problem exists. Second, managers rely on intuition to perform well-learned behavior patternsrapidly. This intuition is not arbitrary or irrational, but is based on yearsof painstaking practice and hands-on experience that build skills. A third function of intuition is to synthesize isolated bits of data and practice intoan integrated picture, often in an "Aha!" experience. Fourth, somemanagers use intuition as a check on the results of more rational analysis. Mostsenior executives are familiar with the formal decision analysis models andtools, and those who use such systematic methods for reaching decisions areoccasionally leery of solutions suggested by these methods which run counter totheir sense of the correct course of action. Finally, managers can useintuition to bypass in-depth analysis and move rapidly to engender a plausiblesolution. Used in this way, intuition is an almost instantaneous cognitive process in which a manager recognizes familiar patterns.

One of the implications of the intuitive style of executive management is that "thinking" is inseparable from acting. Since managers often "know" what is right before they can analyze and explain it, they frequently act first and explain later. Analysis is inextricably tied to actionin thinking/acting cycles, in which managers develop thoughts about their companies and organizations not by analyzing a problematic situation and then acting, but by acting and analyzing in close concert. Given the great uncertainty of many of the management issues that they face, senior managers often instigate a course of action simply to learn more about an issue. They then use the results of the action to develop a more complete understanding of the issue. One implication of thinking/acting cycles is that action is often part of defining the problem, not just of implementing the solution.

Which of the following best exemplifies "an 'Aha!' experience" (in the highlighted text) as it is presented in the passage?

A manager risks taking an action whose outcome is unpredictable to discover whether the action changes the problem at hand.

A manager performs well-learned and familiar behavior patterns in creative and uncharacteristic ways to solve a problem.

A manager suddenly connects seemingly unrelated facts and experiences to create a pattern relevant to the problem at hand.

A manager rapidly identifies the methodology used to compile data yielded by systematic analysis.

A manager swiftly decides which of several sets of tactics to implement in order to deal with the contingencies suggested by a problem.


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